I have the distinct honor this month of officially introducing a couple of new features designed specifically to assist you in receiving support in a more efficient and secure manner. We have been testing these for quite some time and are very pleased with the results.� Allow me to introduce you to our new Chat Verification System and Ticket Submission Form.
�Chat Verification System:
If we’ve had the pleasure of assisting you in LiveChat recently, it is likely that you’ve noticed a few changes therein.� One of which is a Chat Verification System, designed for you to conveniently and securely verify yourself as the account owner.
Account verification has always been taken very seriously by us, but has unfortunately often been experienced as an inconvenience by our Customers.� There is now a small button at the lower right-hand corner of the chat window that says “Verify Acct.”� You may click this at any time in order to automatically provide your billing account credentials and thus verify yourself as the account owner.� Conversely, if the chat conversation reaches a point such that account verification is required in order to continue, the Jr. Administrator handling the chat has a similar button on their end which ...
�Chat Verification System:
If we’ve had the pleasure of assisting you in LiveChat recently, it is likely that you’ve noticed a few changes therein.� One of which is a Chat Verification System, designed for you to conveniently and securely verify yourself as the account owner.
Account verification has always been taken very seriously by us, but has unfortunately often been experienced as an inconvenience by our Customers.� There is now a small button at the lower right-hand corner of the chat window that says “Verify Acct.”� You may click this at any time in order to automatically provide your billing account credentials and thus verify yourself as the account owner.� Conversely, if the chat conversation reaches a point such that account verification is required in order to continue, the Jr. Administrator handling the chat has a similar button on their end which ...
Source: http://blog.hostgator.com/2012/06/18/june-2012-newsletter/
Post A Comment:
0 comments so far,add yours